Information technology is the engine that drives today’s business. Information technology is the engine that drives today’s business. Whether a small,medium or large organization, a company’s success is directly tied to how well it manages IT assets to increase productivity and maintain business continuity. Manual processes, spreadsheets or homegrown applications simply do not provide the capability or automation necessary to cost-effectively manage a company’s IT requirements. A transition from manual processes to an automated solution is critical to the success of the service desk, the IT department and the overall business.